Refund Policy

Returns
You have seven (7) calendar days to return an item from the date you received it. To be eligible for a return, you must provide written notice to Sydney West Riders, your item must be unused and be in the same condition that you received it.

 

Your item must be in the original packaging.

 

Your item needs to have the receipt or proof of purchase.

 

Delivery
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Refunds [Online Store]
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

 

Refunds [Ride Day Booking]
Your booking for the Ride Day may be cancelled or terminated by either party upon giving at least seven (7) days’ written notice to Sydney West Riders before the Ride Day commences. Upon termination in accordance with this clause, Sydney West Riders will give you a full refund of the Booking Fee. For the avoidance of doubt, no refunds or exchanges will be given in the event of cancellation less than seven (7) days before the Ride Day commences.

 

In the event where a refund is required, Sydney West Riders will repay the Booking Fee within thirty (30) days or offer you a Ride Day credit valid for the remaining duration of the year.

 

Only in an unforeseen event occurs, Sydney West Riders may suspend or terminate the Ride Day by written notice to you. If We terminate in these circumstances, Sydney West Riders will refund all payment made by you within thirty (30) days or offer you a Ride Day credit valid for the remaining duration of the year.

 

 

Last Edited on 2020-04-06
X